FAQ


We aim for impeccable customer satisfaction to ensure you have an unforgettable entertainment experience.  We are here to assist you with any potential inquiries and questions you may have regarding your event package. 

Below is a list of Frequently Asked Questions. If you have additional questions, please complete the form below to contact a customer service representative.

 

Q: How do I receive my tickets?

A: Delivery methods vary and are unique to each event. There are various delivery methods including : physical tickets mailed via USPS, tickets sent electronically via e-mail, and Will Call in which tickets are held at the box office. 

The delivery method for your specific event is highlighted in the Details section of the event page. These details are also available in the confirmation e-mail you receive shortly after purchase.

 

Q: Where can I confirm the date & time for the event I purchased?  What about the number of tickets?

A: The date and time of the event you purchased along with the number of tickets you selected can be found in the confirmation e-mail you receive shortly after purchase.

 

Q: Where are my seats located?

A: You will be assigned the best available seats in the pre-determined section of the theatre or venue the event is taking place. The section where your seats will be located are noted in the Details section of the event page. This information is also available in the confirmation e-mail you receive shortly after purchase.  Due to popularity and limited availability, specific rows and seats cannot be requested or provided prior to purchase. 

 

Have any other questions that aren’t listed or are specifically pertaining to your tickets? Not a problem, we will save the day!

Please email Monday – Friday between 9am and 6pm CST to receive a prompt response from a customer service representative.  Please allow for up to 24 hours for any email sent outside of this allotted timeframe. 

If you are at the venue and need immediate assistance, please contact us via the phone number referenced in the order confirmation email you received shortly after purchase.